Effective Date: December 31, 2025
Last Updated: December 31, 2025
1. Overview
This Cancellation & Refund Policy applies to all bookings made through Zappi.in (“Zappi”, “we”, “our”, “us”). By confirming a booking, you agree to the terms outlined below.
2. Booking Confirmation
A booking is confirmed only after:
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Payment (full or partial advance) is received
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Event date, time, and service details are finalised
3. Cancellation by Customer
Cancellations must be requested via email or WhatsApp with your Booking ID.
Refund Structure:
| Cancellation Timeframe | Refund Eligibility |
|---|---|
| 15+ days before the event | 100% refund |
| 8–14 days before the event | 50% refund |
| 7 days or less | No refund |
⚠️ Convenience fees, gateway charges, and processing fees are non-refundable.
4. Rescheduling Policy
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Rescheduling is subject to availability.
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Requests must be made at least 7 days before the event.
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Additional charges may apply during peak seasons.
5. Cancellation by Zappi
Zappi reserves the right to cancel bookings due to:
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Force majeure events
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Safety concerns
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Vendor unavailability
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Government restrictions
In such cases, customers may choose:
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Full refund, OR
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Rescheduling (subject to availability)
6. No-Show Policy
If the client fails to attend or cancels on the event day, no refund will be issued.
7. Refund Processing
Approved refunds will be processed within 7–14 business days to the original payment method.
8. Contact for Cancellation
📧 support@zappi.in
📞 +91 9490949041
